FAQ

Do you ship to the United States?

Yes! We ship to the United States. Shipping costs are calculated at checkout after you enter your delivery address.

Please note in response to De Minimis changes, orders now come with Delivery Duty Paid included

How long will my order take to arrive?

Order processing usually takes 2–5 business days. We dispatch orders on Thursdays and Fridays.

Delivery usually takes 10–25 days after dispatch. These timeframes are estimates, not guaranteed arrival dates. International shipping and customs processing may cause delays, so please order ahead if your purchase is a gift.

Will I need to pay customs duties or import taxes?

Any applicable customs duties or import taxes are the buyer’s responsibility. These charges are separate from the shipping cost shown at checkout.

How are your products made?

Our pieces are crafted using 3D printing and hand finishing. Materials, dimensions and features vary by product, so please check the individual listing.

Hand-painted pieces may have slight variations in color and finish, making each one unique.

Are these officially licensed products?

Our game-inspired pieces are independent fan creations, not officially licensed merchandise. All referenced trademarks belong to their respective owners.

What is included with my order?

The contents depend on the product and the option you select. Please read the listing and check your selected option before placing your order.

Rechargeable items include a charging cable. Replaceable batteries for battery-powered items are not included.

How do I power or charge my item?

Depending on the model, our illuminated pieces use a rechargeable battery or replaceable batteries.

For rechargeable items, we recommend using the charging cable supplied with your order and following the charging instructions for your product.

For items that use replaceable batteries, please check the listing for the required battery type. Batteries are not included.

If you need help powering or charging your item, please contact us.

Will my item require assembly?

Some pieces may arrive in separate parts to help protect them during shipping. Assembly requirements vary by product, so please check the listing and follow any instructions provided.

If you need help with assembly, please contact us before using glue or making permanent adjustments.

What should I do if my item arrives damaged, incorrect or not working?

Please contact us as soon as possible at s.v.shurh@gmail.com.

Include your order number, a description of the issue and clear photos of the item and packaging. A short video can help us assess lighting or functionality issues.

Keep the original packaging while we review the issue. We will work with you to find an appropriate solution.

Can I cancel my order or change my delivery address?

Please email s.v.shurh@gmail.com as soon as possible with your order number and the requested change.

Cancellations are available before shipment. Address changes may be possible if your order has not yet been dispatched. Please double-check your delivery address before placing your order.

Can I return an item?

You can request a return within 14 days of receiving your order.

Eligible items must be unused, in their original condition and in their original packaging. Please email s.v.shurh@gmail.com with your order number to receive approval and return instructions before sending anything back.

The buyer is responsible for all shipping costs associated with the return, including the original delivery and return shipping. Original shipping charges are non-refundable.

Please review our Refund Policy for full details.

Do I need an account to place an order?

No. You can check out as a guest.

How can I contact you?

Email s.v.shurh@gmail.com or use the contact form on our Contact Us page.

If your question concerns an existing order, please include your order number.