Neither we nor our shipping partners are responsible for any loss or damage if you authorize the courier to leave your order with a third party or at an unattended location specified by you.

If you find any issues with order, please contact us within 48 hours. In case of damage, kindly take photos of the box (all six sides), as well as the final product (videos are also helpful in the case of a functionality issue).

We do provide worldwide shipping. As is the case with most international packages, delivery can take a while as packages have to go through customs.

Customers are responsible for any duties and import taxes that may apply once the products leave our studio. We highly recommend researching your country's customs fees before making a purchase to avoid any unexpected costs.

Customers may request changes to their shipping address or cancel their order within a reasonable timeframe after placing it. However, it is the customer's responsibility to ensure the accuracy of their shipping information before the order is processed and dispatched.

Please note, contacting customer service to update your address does not guarantee the change will be made, as we sometimes pack and ship orders before customer service inquiries are reviewed for that day. Our customer service team typically processes requests during business hours, so to avoid any issues, we strongly recommend double-checking your shipping details before completing your order.

On average, it takes us 2-5 business days to process an order. Orders are shipped every Thursday and Friday.

We package each order ourselves, making sure that everybody gets exactly what they purchased. But, if your order slips through the cracks, please reach out to us so that we can make the situation right!
If you receive a damaged product, please email us within 48 hours of receiving the product. If the packaging is damaged, please attach photos to the email. Depending on availability, a replacement or refund may be issued.

If you purchased a physical product, you may cancel your order at any time so long as it has not yet been shipped.

Customers may request changes to their shipping address or cancel their order within a reasonable timeframe after placing it. However, it is the customer's responsibility to ensure the accuracy of their shipping information before the order is processed and dispatched.
Please note, contacting customer service to update your address does not guarantee the change will be made, as we sometimes pack and ship orders before customer service inquiries are reviewed for that day. Our customer service team typically processes requests during business hours, so to avoid any issues, we strongly recommend double-checking your shipping details before completing your order.